Very satisfied with every aspect of the process except the fact that the charger I received, did not match the charger I had. The new charger I received fit my laptop, and was the charger listed on your website for my model, but it was not the same that I had. Mine had about a one inch rise built onto the bottom of the charger that made reading the laptop easier. However it resolved my problem and since you apparently did not carry my charger , I kept it. Thanks.