I had a great experience with this site. They got my replacement charger to me st less than half the cost of Best Buy! Many people are complaining that they got the wrong charger, but what many fail to understand is that selecting the correct charger is ON YOU! It's simple...Google your laptop and compare the charger to the ones offered here! Then select the one that meets your needs! I can't believe people need this explained! If you buy a 9-volt battery for a AA remote...how is that Energizer's fault? Same here. If you buy a 65 watt small tipped charger for a 85 watt fat ended plug in...how is that chargerbuy's fault?