I am a first time customer and was a bit hesitant so I went to another competitor store and they wanted $99 for a new laptop charger. I then decided to cross my finger and call the laptop charger 1-888 number and I spoke to a customer service agent who was patient and friendly. The agent guided me through the entire process and quoted a price that was 40% cheaper than the competitor store! My laptop charger arrived quickly and it works perfectly! I am a customer for life!